UnitedHealth Group | Customer Service Work From Home Online Jobs Apply Now

Job Responsibilities : Customer Service Level I – Work From Home

Salary : $14 per hour

Company : UnitedHealth Group

Location : Remote

Educational requirements : High School

Primary Responsibilities:

Responsible for taking calls and written communications from both customers and agents on all products serviced and respond in a professional empathetic and controlled manner using good judgement and listening skills
Maintain knowledge and understanding of all systems and processes in order to effectively answer inquiries
Obtain required information to give appropriate telephone response and/or system updates
Process policy changes according to insured or agent change requests
Prepare and forward appropriate requests to other internal areas for needed action and follow up as necessary
Maintain acceptable levels of performance in productivity quality and schedule adherence
Perform other necessary duties as assigned by the Supervisor or Manager

Health Care/Insurance environment (familiarity with medical terminology health plan documents or benefit plan design)
Social work behavioral health disease prevention health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience

Reside within 200 miles from San Antonio TX OR Greensboro NC
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Apply Now

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