Virtual Customer Service Representative Jobs Remote Work

Job Responsibilites : Virtual Customer Service Representative

Salary : $11 an hour

Company : Call Experts

Location : Remote USA

Looking to make an impact locally and nationally? Look no further!

We are hiring individuals able to complete training and work remotely.

Ability to create a dedicated work space free from background distractions is REQUIRED.

By answering the call to join Call Experts, you will help people when they need it the most:

  • Dispatching service techs to homes for emergency repairs.
  • Guiding customers to the best service appointment that fits their needs.
  • Reaching doctor’s for patients requiring medical attention.
  • Assisting customers by placing orders for goods or services.
  • Making reservations for restaurants and hotels.
  • Connecting addicts with their crisis counselors.
  • And So Much More!!!! Call Experts makes real world change happen in real time.

Ready to make a lasting impact in your community? Click apply now!

Call Experts is conducting virtual interviews – Fast and Easy!


Equipment Requirements for Remote Work

  • Windows Compatible Computer (Not a Mac or Chromebook)
  • High Speed Internet with an Ethernet Connection
  • Wired Headset
  • Webcam


Here is how we help you prosper and the keys we believe are vital to success:

  • Starting pay: Up to $13/hr. ($11/hr. base + up to $2 in additional incentives based on goals and service quality). Paid training and Bi-weekly pay.
  • Up to 3 weeks of paid, in-depth training with our dedicated staff.
  • Continued coaching and up-training throughout your employment.
  • Incentive pay to reward meeting and surpassing employee goals.
  • Easy access to leadership for answers to any questions or concerns.
  • No rotating shifts or shift bids.
  • Opportunities for overtime.
  • Promoting from within. We believe in growing from our own ranks, as much as possible.


Key Responsibilities and Desired Qualities:

  • Flexibilty with your scheduled hours will go a long way! Some weekend hours are required as part of the weekly schedule. Full time is needed more than part time.???????
  • Must be able to efficiently follow a script with instructions and type grammatically correct and accurate messages into the system that correctly summarizes callers’ needs.
  • Responsible for using training techniques to ensure callers believe they are talking to a representative of the company they dialed.
  • Upholding client confidentiality at all times.
  • Ensuring opinions, advice, and personal judgment about services or a client we serve are refrained from discussions with a caller.
  • Handling workload efficiently with professionalism and accuracy are essential
  • Make certain to effectively answer caller’s questions while keeping control of the conversation.
  • Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor while using techniques to remain calm but helpful to the caller.
  • Follow through with promises made to a caller, ensuring your messages are accurate.
  • Focus on presenting solutions with positive remarks such as “what I can do” instead of “I can’t help.”
  • Responsible for managing your time, remaining patient, being tactful, understanding procedures, and communicating clearly.
  • Proactively share lessons, opportunities, and suggestions with leaders and management to improve.
  • Must display genuinely friendly, engaging, and helpful personality, on and off the phone.

Click Here : Apply Now

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