Virtual Telehealth Jobs | Customer Service Representative 2021

Job Responsibilities : Customer Service Representative (Inbound Call Center and Chat Inquiry)

Salary : $13 per hour

Company : Envision Healthcare

Location : Conshohocken, PA 19428 US

Educational requirements : High School

This position requires employees to handle heavy inbound telephone and chat inquiries from patients, attorneys or other interested parties in a high-volume call center environment along with resolving various written correspondence from insurance companies and patients. This is NOT a sales position, this is a true customer service position.

Responsibilities:

Handle incoming calls and chats from patients and attorneys to resolve problems and answer questions.
Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers.
Follow-up on complicated calls and chats to ensure customer satisfaction.
Resolve written inquiries from patients.
Become familiar with necessary client information.
Become familiar with and understand payor and state rules and regulations.
Responsible for adhering to Information Security Policies and ensuring Envision is as secure as possible.

Qualifications:

Proof of High School Diploma or GED
Previous experience in a call center environment preferred. (Medical insurance background a plus)
Strong written skills.
While experience in medical billing is not required for this position, selected candidates must show a stable and consistent work history
Excellent verbal communication skills
Working knowledge of basic math including percentages
Working knowledge of basic computer functions, with an emphasis on typing
Ability to multi-task and strong attention to detail

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