Job Responsibilities : B2B Service Consultant
Salary : $56000 per year
Company : Wayfair
Location : Remote us
Position: B2B Sales Consultant – Remote
Team: Specialized Service – Driver Help Desk
Location: Remote, US
Shift: 7:00 AM – 8:00 EST PM Sun thru Sat
As a B2B Service Consultant you will help our business customers on their post-order issues by coming up with creative solutions and problem solving via phone and email. This is the position that answers the phone when you call about an issue with a Wayfair order.
Issues include anything after a purchase is completed – for example: damages, returns, assembly services and shipping notifications. This position requires you to multitask between at least 4 different
applications (for example: email, service wizard, shipping, Wayfair site and chat). While working, you will sit or stand at a desk, with two monitors wearing a headset and using a mouse, phone and pin pad. Your day is very structured, your breaks and lunches are scheduled for you and may vary by day. Your performance bonuses are also aligned with your ability to adhere to your scheduled shift and breaks. There is little down time in this position as you are typically on back to back calls during your shift.
What sets us apart from other companies is our focus on giving customers the best experience possible, which is why this role is so important to us. The most successful individuals in this role can quickly identify problems and determine resolutions while always displaying empathy to the customer. We are looking for people that are interested in growing their career, as we value development and are growing as a company.