Job Responsibilities : Customer Service Representative – Billing Specialist – Work from Home
Salary : $15 an hour
Company : Teleperformance
Location : Remote US
Educational requirements : Associate Degree
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people’s lives and make the world a better place.
As a representative, you will be responsible for providing support for initial auto loss calls and status updates which includes the following:
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Process notices and ensure accuracy of bills
Process transactions and documentation for account holders.
Work with confidential customer information
Appropriately communicate with customers
What We’re Looking for
Bachelor or Associate degree preferred
Six months customer service experience required
Ability and comfort to use Windows operating systems
Ability to type at least 25 WPM
Proven oral & written communication skills
Attentive to details
Ability to use Windows operating systems
Willing to consent to pre-employment background screening
Availability to work various shifts preferred