Job Responsibilities : Virtual Service Leader
Salary : $53000 per year
Company : Tesla
Location : Remote US
Expectations and Responsibilities:
Our Virtual Service Leaders must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
People: Our Virtual Service Leaders lead by example. We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you to build a team of top talent and mentor the next generation of Tesla leaders. Our Virtual Service Leaders are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
Our Virtual Service Leaders act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
Educational experience: Bachelor’s degree or equivalent professional experience.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques.