Work at Tesla Technical Support Specialist 2021 Apply Soon

Job Responsibilities : Technical Support Engineer

Salary : $90000 per year

Company : InfluxData

Location : Remote US

As a Support Engineer, you’ll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, add to our documentation and training materials, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence, supporting our on-premise customers and SaaS users.

Responsibilities:

Support a global customer base via GitHub, community, email or ticketing systems
Demonstrate ownership, follow-through with customers and drive issues to resolution
Reproduce customer issues and test new product functionality
Partner with customers to achieve their desired goals by illustrating best practices
Adhere to contractual SLAs for responsiveness
Update and extend documentation

Qualifications:

Experience in a customer-facing position
Excellent English written and verbal communication skills
Empathy for people facing technical challenges
4+ years of technical work experience: support, development, engineering, etc.
Significant experience in Linux-based application hosting environments, administration experience a plus
Proficient in at least one scripting language (Ruby, Python, Bash, etc.)

Nice to have:

Familiarity with Automation tools such as Ansible, puppet
Software development experience, particularly Golang is a plus
Git or other version control systems experience
Familiarity with system monitoring tools and practices (nagios, zabbix, Zenoss, Sensu, Chronograf)

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