Work From Home Customer Service Expert 2021

Job Responsibilities : Work From Home Senior Customer Service Expert – eBay Payments Agent

Salary : $18.50 an hour

Company : eBay Inc.

Location : Remote US

About the team:

Payments teammates are responsible for reviewing Member’s and transactions which have either a potential regulatory or financial risk of exposure for eBay. As a teammate, you will review accounts, assist our Members with their Payments issues/questions as well as identify potentially risky and fraudulent activity. You will need to take appropriate action for eBay to ensure a safe and compliant trading platform for our community. There must be a passion for doing what is right for our Customers, and a determination to follow through to ensure a positive experience on eBay.

The Role:

Provides engaging and compassionate customer service in a dynamic call center environment focusing on making and receiving payments.
Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience.
Maintains high-performance metrics including quality, adherence, and customer satisfaction.
Effectively utilizes written and verbal communication to serve the needs of eBay customers.
Engages in development sessions with Team Leaders and Coaches.
Opportunities for career growth and advancement.

You Are:

Enthusiastic problem solver: You quickly understand complex customer issues through research, investigations, and appropriate questions.
Confident Decision Maker: You possess strong judgment and have the ability to balance the needs of both the customer and the business.
A Quick Learner: Ability to quickly learn new tools, processes and policy to support customers in navigating eCommerce marketplace and building their businesses.
Strong Communicator: You have strong verbal and written communication skills. You connect quickly with customers and speak to complex issues in a simple clear way that builds trust.
Customer-centric. You enjoy working closely with customers and helping them navigate challenging situations. You take pride in providing a great experience to all customers.
A Team Player. You thrive working in a team environment.

You Have:

3+ years of call center or customer service related experience.
Real passion for member concerns and problem-solving.
Conflict management and creative thinking skills.
Interest in skill-development and career growth.
A calm and confident demeanor in uncertain circumstances.
The ability to meet strict attendance guidelines and thrive in a scheduled/Structured environment.
Experience with payments and/or fraud and risk is a plus!

Apply Now

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