Job Responsibilities : REMOTE Expert Medical Services Coordinator
Salary : $20 – $22 an hour
Company : Teladoc Health Canada Inc.
Location : Remote US
Educational requirements : High School
Provide exceptional service to members, represent Teladoc Health and our services in a professional, member-centric manner
Takes inbound calls daily via the Member-Service queues to ensure timely response to member requests for services.
Support all member facing service initiation channels to include the client 3rd party portals, Member Portal, Client Online Submissions, member Service General Inbox through outbound calling and emails
Gather information to determine member eligibility and appropriate course of action
High School or equivalent required
Minimum of 2 years college preferred
3 – 5 years’ experience working in a customer-oriented environment preferably in healthcare
Experience in high volume, fast paced call center a plus
Bi-lingual English/Spanish a plus
Remote Role Requirements
This is a 100% remote position. You must have a dedicated workspace. A dedicated workspace that is separate from the shared living space. In most cases this will be a separate room with a closable door, so that no outside noise or distractions will be apparent during work hours and when you are on the phone.
Reliable and secure high-speed home internet connection is required.
Secure, password protected connection (not public or shared outside of your household’s use).
Provided by a cable or DSL provider (satellite broadband and/hot spots do not meet this requirement).
Minimum speed of 40 MBPS download and 5 MBPS upload; if you have additional personal devices (especially those that frequently stream videos during your working hours), it is advisable to increase this speed to ensure reliable connectivity
High school or equivalent (Required)
Customer service: 2 years (Preferred)
Call Center: 2 years (Preferred)
Healthcare: 1 year (Preferred)