Work from Home Job as Sr. Associate Client Service

1307 Walt Whitman (22600), United States of America, Melville, New York

Sr. Associate, Client Service

Responsibilities:

• Own the client experience in all interactions including detailed follow through
• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
• Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
• When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
• Make it easy for a client to interact with Capital One
• Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs
• Research and learn about your client’s industry, business, and individual banking needs
• Collaborate within and across teams and organizations to analyze and resolve client issues
• Advocate for client’s needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met
• Develop effective solutions for clients when something doesn’t go as planned and eloquently recover to delight the client
• Represents Client Solutions with internal partners and clients based on proven track record of sound judgment
• Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility
• Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives
• Contribute to team goals and actively questions decisions and assumptions to elevate team performance
• Travel to client sites when required
• Work on projects as requested
• Own your individual development

Desired Attributes and Skills – We Seek Associates Who Are:

• Passionate about both delivering a great client experience and complying with laws and regulations
• Forward leaning into technology, automation, and emerging financial products
• Fluid in adapting to and embracing change for themselves and with others
• Intellectually curious, inquisitive, and open minded
• Integrated thinkers and creative problem solvers
• Exceptional and confident communicators, negotiators, and influencers
• Tenacious in pursuing and achieving their goals and objectives
• Motivated to achieve results through teamwork and collaboration
• Proactive about their own development and learning with an optimistic, growth mindset

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied by using cellular data (hot spot)
  • Cable or fiber connections are preferred
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be foundhere. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  • A private network is password protected where you have ownership or line of sight to every device on the network
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate
• Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 2 years of experience in client service or customer service
• At least 1 year of experience in Microsoft Office (Outlook, Excel, and Word) or the Google Suite

Preferred Qualifications:

• Bachelor’s Degree or Military Experience
• At least 4 years of customer service, business process, or project management experience
• At least 2 years of experience with Treasury Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.