Work from Home Jobs 2021 | Inbound Customer Service Representative Post Apply Now

Job Responsibilities : Inbound Customer Service Representative – Work from Home

Salary : $14 – $16 an hour

Company : VIPdesk Connect

Location : Remote us

Educational requirements : High School

What You’ll Do

  • With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
  • Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
  • Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.

Duties and Responsibilities Include

  • Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
  • Retains and conveys thorough knowledge and benefits of client’s service offerings
  • Applies policies and high-quality customer service guidelines
  • Accurately documents customer interactions

What We’re Looking For

  • High-school diploma or equivalent
  • 2+ years of customer service experience
  • Desire to meet and exceed sales goals and thrive in a performance-based environment
  • Polite, friendly, warm, and courteous phone demeanor
  • Confidence in asking questions and guiding conversations to resolve customer requests
  • Excellent verbal and written communication skills
  • Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
  • Technically savvy
  • Currently reside in Arizona, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

Preferred Qualifications

  • Six months of inbound sales experience with upselling
  • Previous experience in a fast-paced call environment
  • Previous remote experience
  • Knowledge of basic home repair services

Click Here : Apply Now