Job Responsibilities : Call & Chat Process
Salary : Not Disclosed
Company : FreshPrints
Location : Remote Work
Working hours: 8 Hours
Education requirements : Bachelor Degree
Experience requirements : 0-1 yr
Fresh Prints(www.freshprints.com) is an American custom print apparel company based out of New York (we have team members both in Hyderabad,India and in the U.S).
Job Summary
Frontier is looking for a dynamic, tech-savvy, client-facing CX Specialist with excellent communication skills to join our team. You will be the first point of contact with current customers and responsible for researching issues, handling complaints; making sure every interaction, be it chat, email or phone, ends with a customer who feels completely cared for.
What you’ll do
Work with customers and solve their issues to their satisfaction Answer questions and resolve issues based on phone calls/email/video chats from customers Triage requests to appropriate staff Document and track contacts and resolutions for all interactions Educate the customer on our self-service options Make sure every customer feels heard
What we offer you
Competitive annual salary between ~$7000 to $8000 (based on experience) Learning opportunities Working in a great culture
What we’re looking for
Personal attributes: A flair for customer service along with prior experience Upbeat, enthusiastic, pleasant personality and attention to detail Excellent listening skills and energetic phone presence Professional, competitive, determined, and results oriented Flexible, open-minded, and able to deliver success despite ambiguity Dedicated to tracking and improving performance and efficiency on a daily basis Job specific requirements: Excellent internet for video calls Ability to work on the US time zones Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests) 1-2 years in a customer service role Prior experience with CRM or any customer service or ticketing software.